Recently Asked Questions by our Customers
Should you require further information, please get in touch or view our Frequently Asked Questions here.
(Q) Do you really deliver for free?
(A) Yes, we do! UK mainland only.
Our free standard delivery schedule is 3-4 working days from the time we receive and process your order. We will send you a notification once the order process has been completed. Our delivery service extends throughout the UK. Read more...
(Q) Do I need a worktop with fitted bathroom furniture units?
(A) Yes, worktops are required.
Please note that worktops are not included with fitted furniture collections such as Alba, Valesso and Benita. A range of Moods plinths and panels to complement fitted furniture collections are also available.
(Q) How do I Return a Product?
(A) We are here to help!
We understand that customers do not get the chance to see products up close before buying. Should you receive your order and after inspection, decide that the product is not what you wanted, we are happy to arrange an exchange or refund. Read More...
(Q) Is VAT included in prices?
(A) Yes, VAT is included on all products.
(Q) I have a business; would I get a bigger discount with a trade account?
(A) Yes! 10% discount for UK business. Read more…
(Q) Do you sell Gift Cards?
(A) Yes, we do. Gift Cards can be purchased here.
(Q) How long have you been trading?
(A) Many years!
Our new website has been live for over a year and we continue to develop our products and services.
(Q) Can I really get a bathroom deal?
(A) Of course!
We work hard to get you the best deals from our trusted partner PJH who manufacture and supply Bathrooms to Love products.
(Q) Will I benefit from registering for a customer account?
(A) Yes, by registering for a free account, we can offer you better value, service and promotional codes for you to save even more. Sign up here.
(Q) When can I get in touch with customer services?
(A) Email us anytime!
To Chat with real people call customer services on 01524 425555 or get in touch here.
(Q) Is customer services closed on bank holidays and official UK holidays?
(A) Yes, we are closed on official holidays and bank holidays.
(Q) Can I leave a product or service review?
(A) Yes you can! We welcome all feedback and have recently implemented a new review system.
Be the first to leave a review! You can leave a review on any product page by clicking on the REVIEWS TAB. Alternatively, sign in with your Google Account and write a review HERE.
Customer Service Open Hours
Monday to Friday from 9:00 to 5:00
Saturday 10:00 to 4:00
Sunday - Unmanned - back first thing Monday morning to answer queries and process your Bathroom Deals!
