Welcome to Bathroom Deals UK | Please Order by 18.12.2018 to Guarantee Christmas Delivery 

Privacy Policy and Cookie Information

This privacy notice tells you about the information we collect from you when you visit or make a purchase from www.bathroomdealsuk.co.uk (the “Site”). In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights, you have over your data.

Your privacy is important to Us, so if there is anything in this privacy notice that is unclear or you do not understand, please contact Our Data Protection Officer at sales@bathroomdealsuk.co.uk

  

Data we collect when you use our website

When you visit the Site, we automatically collect specific information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

When you purchase a product from our website

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We do not retain your credit card information.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.

We collect Device Information using the following technologies:

“Cookies” which are a small file containing a string of characters that is sent to your computer when you visit a website. When you revisit the site, the cookie allows that site to recognise your browser.

You may be able to configure your browser to restrict or block all cookies. If you decline cookies, some aspects of the Site may not work on your computer or mobile phone and you may not be able to access areas you want on the website. For this reason, we recommend that you accept cookies.

Cookies in use

We use essential, performance and functionality cookies

  1. Essential cookies

Some cookies are essential for the operation of our website. For example, some cookies allow us to

identify account users and ensure they can access their order and account section.

  1. Performance cookies

We utilise cookies to analyse how our visitors use our store and to monitor website performance. For example, this enables us to provide a better shopping experience for customers or identify errors should they arise.

  1. Functionality cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site.

You may be able to configure your browser to restrict or block all cookies. If you decline cookies, some aspects of the Site may not work on your computer or mobile phone and you may not be able to access areas you want on the website. For this reason, we recommend that you accept cookies.

For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies see the following:

Read more about cookies

https://www.aboutcookies.org/cookie-faq/

Read how to control cookies

https://www.aboutcookies.org/how-to-control-cookies/

Read how to disable cookies

https://www.aboutcookies.org/how-to-delete-cookies/

Read how to set your website preferences

You can also exercise your Website cookie preferences by visiting the TRUSTe preference centre by clicking this link: http://www.youronlinechoices.com/uk/your-ad-choices

Cookies are not the only way to recognise or track visitors to a website. We employ other software technology such as:

  • “Log files” that track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” which are electronic files used to record information about how you browse the Site.

Why do you collect this information?

We use cookies and tracking technology to distinguish you from other users of our Site. This helps us to improve our services and provide you with the best experience when you browse our Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we generally collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations). Additionally, we use this Order Information to:

  • communicate with you
  • screen our orders for potential risk or fraud
  • improve the security of the website
  • personalise the website for our users

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use the following:

Shopify to power our online store and provide analytics

Read more about how Shopify uses your Personal Information

https://www.shopify.com/legal/privacy.

MailChimp for marketing and communications

Read more about how Mailchimp uses your Personal Information

https://mailchimp.com/legal/privacy/

Pinterest as our chosen social media platform

Read more about how Pinterest uses your Personal Information

https://policy.pinterest.com/en-gb/privacy-policy

Microsoft Analytics

Read more about how Microsoft uses your Personal Information

https://privacy.microsoft.com/en-gb/privacy

Microsoft Webmaster Tools for analytics

Sign in to Microsoft to view and clear the data that Microsoft saves to the cloud here:

https://account.microsoft.com/account/privacy?refd=privacy.microsoft.com&ru=https%3A%2F%2Faccount.microsoft.com%2Fprivacy%3Frefd%3Dprivacy.microsoft.com&destrt=privacy-dashboard

Google for analytics

Read more about how Google uses your Personal Information https://policies.google.com/privacy/update?hl=en

Google Analytics opt-out

To give website visitors the ability to prevent their data from being used by Google Analytics, Google have developed an opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js).

You can opt-out of Google Analytics here

https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to protect our rights otherwise.

When you submit an enquiry via our website

When you send a query via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information before a sale.

Your enquiry is stored and processed as an email which is hosted within the European Economic Area (EEA). It is also logged on a CRM system on a cloud server based in Canada, a country which the EU says has adequate data protection laws in place to protect your data.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

We do not use the information you provide to make any automated decisions that might affect you.

When you sign up to receive our newsletter

When you sign up to receive our newsletter, we ask for your name and your email address.

We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you. Your details are shared with a third party surveys system which is based within the European Economic Area (EEA). For example, we use Mailchimp as our online marketing partner. Read more about how Mailchimp uses personal information.

When you submit a blog comment

When you submit a blog comment, we ask for your name and your email address.

When you submit a blog comment we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

Blog comments will be moderated before being published. We reserve the right to publish or remove comments at any time. Your name and the comment you email via our blog (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in updating content to our blog or marketing products and services. 

When you submit a review about us

When you submit a review about us we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.

Your details are shared with a third party reviews system which is based within the European Economic Area (EEA). For example, we use Shopify to power our online store.

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.

When you take part in our feedback survey

When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.

We use this information to develop and improve our products and services and our customer relationships. Your job role, organisation and some or all of your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products and services.

Your details are shared with a third party surveys system which is based within the European Economic Area (EEA). For example, we use Mailchimp as our online marketing partner. Read more about how Mailchimp uses personal information.

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.

Do not track - Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@bathroomdealsuk.co.uk or by mail to Privacy Compliance Officer, Bathroomdealsuk Unit 2 A The Think Buildings, Bridge Road, Morecambe, Lancashire LA45NA.

 

 

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